How to change a user's password

If a user is unable to remember their password and is having trouble resetting their own password, the account admins can update the user's password through Settings>User Management.

Updated on November 3, 2021

The following steps will only be available for account administrators.

To update a user's password manually:

Go to Settings>User Management
Click on the username to open the profile settings
Make note of their username value. That is what they must sign in with.
Click on the "Update password" button
Generate a new password or write in a password of your choosing and then press "Update"
Share the new login details with the user
Have the user sign into https://live.lollylaw.com with the username and password